🎯👋 We’re recruiting for a receptionist and administrator

Receptionist and administrator

“The best thing about the organisation is the look and feel of the place – from the minute you walk in the door it’s welcoming and for the customers they attract, it’s perfect. It’s like walking into someone’s front room.” [Partner]

“This feels like a community, not a college. It’s warmer and more welcoming here.” [Learner]

“We care and find something for everyone. Even if it’s not our services – we’ll find somewhere for people to go.” [Staff]

“The best thing here is having the opportunity to chat to someone nice. People who will listen to you, people who want to learn about what you want to achieve and will support you to achieve your goals.” [Recipient]

Quotes from our matrix assessment Jan 2024

Hope has been serving Teesside for over 30 years and has been at the forefront of community action and support in the region. We have a small staff team and deliver many different services.

We’re looking for a receptionist who can help create the safe, welcoming, inclusive culture we’re committed to and who can also keep our administrative systems accurate and up to date.


  • Your job as our receptionist would be to make sure our learners and service users are and feel safe, welcome and cared about.
  • You will maintain our administrative systems, in line with GDPR, to ensure efficient, successful and auditable service provision.

Job description

Your role will include:

  • welcoming and signposting learners, visitors and service users and ensuring they sign in
  • managing incoming and outgoing post, including exam papers
  • effective communication with learners and service users
  • organising events in centre and elsewhere
  • administrative tasks to support our contracts and projects; such as keeping learner records up to date and preparing enrolment paperwork
  • keeping the centre tidy and welcoming
  • ensuring Health and Safety processes are upheld

Person Specification

Must have:

  • excellent people skills and be effective at motivating people from various backgrounds and with a broad range of abilities and needs
  • strong customer service skills and the ability to make people from all walks of life comfortable
  • good attentional to detail
  • a non-judgemental attitude and be committed to Equality and Diversity and the needs of the client group
  • a good all-round knowledge of IT, Internet, email, MS Office applications and Social Media
  • the ability to keep accurate records electronically and manually

Must be:

  • welcoming and understanding
  • able to respond to the needs of The Hope Foundation and its customers appropriately
  • systematic, organised and able to prioritise
  • interested in self-development

Job details

  • Location: Hope House, 1 Grange Road, Middlesbrough, TS1 5BA
  • Salary: up to £22 500 dependent on skills and experience
  • Hours: Part-time, full-time or job share will be considered.

How to apply

Send your completed application form to recruitment@hope-foundation.org.uk.
No applications accepted from agencies.

If you have any questions about the role, then please contact us on the email address above or 01642 232220.
Closing date 8th April 2024.

🔎🎯 We’re recruiting for an Operations Manager

Hope Operations Manager Job Desciption 

Hope has been serving Teesside for over 30 years and has been at the forefront of community action and support in the region.
We are a vibrant Charity with vision and commitment to serve Teesside. The focus is people and all our services are provided with compassion and care.
Our services are ever evolving to meet the changing need of our community.

The main provision at present includes:

  • Adult Education
  • Information Advice & Guidance
  • Digital Inclusion
  • Community Cyber Cafe
  • Workshops
  • Crafts and Games Activities

The on-site Café provides a welcoming meeting place within the community and it is a hive of activity. It’s a safe place to meet up and a place of safety with no judgements or stigma. The Charity is dynamic and the action is fast paced with no two days the same. We need someone with a caring approach, who has ability to manage people and has experience in HR. Our income stream is a mixture of contracts, grants and fundraising so we need you to get involved with all those aspects of the Charity. We have exciting projects with significant growth prospects that need to be delivered and developed. It is a wonderful opportunity to help carry forward the work of The Hope with the local community.

In return you will receive:

  • A salary of £35k – £40k dependent on experience
  • 30 days plus bank holidays increasing over time to a maximum of 35
  • A clear route to progression
  • We have free on-site parking, we are close to Middlesbrough bus station and a short walk from the train station.


How to apply

If you would like to know more about the post and the team at The Hope Foundation, introduce yourself by forwarding a few words (max 100) about yourself together with CV to
recruitment@hope-foundation.org.uk. We will then issue you an application pack.
No applications accepted from agencies.
Closing date 31 st March 2024.

We’re recruiting for maths, English and ICT tutors

Join our fabulous teaching team and make a difference. Part-time and full-time roles are available.

In the words of some of our learners,

“I really want to thank the hope foundation for giving us this opportunity and my tutor was the best I ever seen.”

“I cant believe how much i have learnt, its been a great course. but the biggest thing it has done is improve my confidence and anxiety. i would never have been able to be in a group before because of my anxiety but now I have made new friends and improved my confidence.”

“This course is very helpful. This place allows you to make academic mistakes without feeling like you or anyones better than others. Everyone works in a team and helps and supports each other despite the age gap between most people. tis course provides a family like bond which i appreciate a lot.”

“A huge thank you to everyone.”

“Thanks for everything.”


Find out more here: https://docs.google.com/document/d/1Hf3x-qWi85zx7i8DVUKBWWD0NwSozJyatgxvRNERGwU/edit?usp=sharing

Closing date Sunday 3rd March 2024

CAP Life Skills living on a low income FREE course is back

CAP Life Skills is a friendly group that will give you the confidence and decision-making skills needed to live on a low income. Over six weeks, you’ll learn practical money saving techniques, such as cooking on a budget and making money go further.

If you want to stay on top of your household bills, see your money go further, eat well on a budget, grow in self-confidence or improve your relationships then CAP Life Skills is for you!

Alongside like-minded people in a relaxed and fun environment, you’ll discover real ways to save time, money and hassle in your day-to-day life and learn practical skills from our trained coaches.

CAP Life Skills is also a great way to find community and gives you a chance to spend a few weeks getting to know others as you discuss the various aspects of this course together.

📅 After a successful first course, Christians Against Poverty will be start their next CAP Life Skills Course on Thursday 1st February at The Hope Foundation..

📞 Contact us on 01642 232220 or info@hope-foundation.org.uk to sign up.

🎊 Celebration of Achievement – 4th January 2024🎓

We’ll be welcoming in the New Year with a Celebration of Achievement at 131 The Venue on Linthorpe Road.

2023 has been a huge year for The Hope Foundation and furbdit; both projects have grown enormously. We’d like to give you an insight into what we’ve been doing at The Hope Foundation and what we have in store for 2024.

We’ll be hearing from people who The Hope Foundation has worked with to achieve qualifications, get online and get access to technology, find work and try out technologies that have helped them in their everyday lives. Learners who have worked hard to achieve qualifications will be presented with their certificates and there will be food, information stalls and fun activities for the whole family.

Join us for an afternoon of celebration and to find out what we have in store for 2024.

Please RSVP by using this link or speak to someone in centre to let us know that you’re coming, how many guests you’ll be bringing and whether you have any dietary requirements.

Centre closed

🎄 Centre closed from Saturday 23rd December

We are closing for Christmas from Saturday 23rd December.

We will be open on Wednesday 3rd January.

We will close at lunchtime on Thursday 4th January for our Celebration of Achievement.

Christmas dinner

🎄🍽️ Christmas Dinners from Mon 18th Dec to Wed 20th Dec

We will be serving Christmas dinners in The Hope Foundation cafe from Monday 18th December to Wednesday 20th December.

We’d like to thank Womble Bond Dickinson who have kindly funded the Christmas dinners for our learners and people who use our centre.

The normal menu will not be available at this time.

Free clothes swap

♻️👕FREE clothes swap – 11th December

♻️👕👗👔👖 To promote sustainability and help alleviate the cost of living crisi in Midllesbrough, we are organising a clothes swap event, hosted by Actes in The Hope Foundation cafe. By participating you can save money while reducing the carbon footprint of our lovely town.

In the UK, approximately £140 million worth of clothes end up in landfill every year. That’s equivalent to 350 000 tonnes. But don’t lose hope – you can be part of the solution! Actes Environmental and Climate Action Middlesbrough would like to invite you to our upcoming free clothes swap in The Hope Foundation cafe.
We kindly ask for donations of wearable adult or children’s clothing, particularly warm clothes for the approaching winter and dressy clothes for the party season.
Your contribution would be greatly appreciated. 💕

See you there!

Welcome Jenni!

It’s been exactly one month today since Jenni joined our team as Volunteer co-ordinator, and she’s been really busy providing opportunities, training and support for our volunteers.

She says:

I am really excited about my role here at The Hope Foundation.

I started volunteering at the Hope in January 23 with the Digital Library and in the English class. I loved volunteering here which makes my journey even more special.

I am looking forward to working with our volunteers, watching them grow, develop new skills and achieve their goals. I feel privileged to be part of an organisation that genuinely cares about others, it’s a great sense of community.

We have volunteering opportunities right across the Hope Foundation. If you’re interested in helping out in the cafe, classrooms or reception, or running fundraising events or activities then find out how on our volunteering page.

Cafe Assistant

We’re recruiting for a cafe assistant

Our cafe is a key service at The Hope Foundation. We take pride in serving homemade, healthy, quality food – and some sweet treats!

It’s also at the heart of the centre, where people can drop in for a coffee or lunch and participate in our various activities.

We’re recruiting for a Cafe Assistant to help us out at the busiest times of day: 3 hours per day Monday to Friday – job share is an option.


Click here to see the jobs descriptions and download an application pack.

Completed application forms should be emailed to suekearney@hope-foundation.org.uk.

Closing date: 8am on Monday 16th October