Understanding Your Utility Bill
We can help you make sense of what you’re paying for
Energy bills can be confusing, but they don’t have to be. We can show you how to read your bill, what each part means, and how to check that everything looks right.
Your bill includes information about:
Your tariff – the rate you pay for gas or electricity
Unit rate and standing charge – what you pay per unit of energy and the daily cost of being connected
Meter readings – how your actual use compares to estimated readings
Payment details – what you’ve already paid and what’s still owed
Contact information – who to speak to if something doesn’t look right
Middlesbrough Environment City’s Affordable Warmth Team can help you understand your energy bills and meter readings.
Contact them on 0800 304 7084 or warmhomes@menvcity.org.uk.
Information Sheet to Understanding Your Energy Bill
Download our PDF guide to understanding your utility bill. Please note that your bill may look different to the one supplied, as different energy suppliers display the information in different ways.
Frequently Asked Questions
It is completely normal to have a few questions before signing up. Here are some of the ones we are often asked and the simple answers that might help.
What is a standing charge?
A standing charge is a small daily cost that keeps your home connected to the gas or electricity network. You pay it even on days when you don’t use any energy.
Why is my bill estimated?
If your supplier hasn’t received a recent meter reading, they’ll estimate your usage based on past readings. Sending regular readings helps make sure your bill is accurate.
What is a unit rate?
The unit rate is the price you pay for each unit of energy you use, measured in kilowatt hours (kWh).
Why has my bill gone up?
Bills can change because of higher energy prices, colder weather, or estimated readings that don’t match your real use. We can help you check for any mistakes and look for support if you’re struggling.
Can I get help if I’m behind on payments?
Yes. Your energy supplier must offer affordable repayment plans and support if you’re finding it hard to keep up. We can help you talk to them and find the best option.